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Airbnb started roll out an AI - powered customer help bot in the U.S. last calendar month , CEO Brian Chesky said during the firm ’s first - after part league call on Thursday .
Chesky said 50 % of Airbnb ’s U.S. user are already using the AI bot for customer table service , adding that the troupe plan to roll out the feature film to all its users in the commonwealth this month .
“ One thing I ’ll say about AI [ is that ] it is definitely making the client experience easier … It has already led to a 15 % reducing in people needing to contact live human agent , ” he note during the psychoanalyst call .
Last class , the company tell TechCrunch that it wastesting the engineering science , but in a limited manner and only for sealed enquiry .
“ I think there is a mountain of potential for applying AI to the business . We think a lot about how AI is go to change the experience at the consumer stratum over time , ” Airbnb co - laminitis Nathan Blecharczyk told TechCrunch at that clock time .
Unlike companies likeOpenAI , Google , Perplexity , and theslew of startupsbuilding AI agent ( AI tools that can perform tasks on a user ’s behalf ) , Airbnb seems to be guide a more measured approach with AI . Cheskysaidin February that the company would use AI for customer service before it started implementing it for other U.S. like travel planning or booking tickets , as he believe the technology is still in its former day .
Meanwhile , its competitorsExpediaandBooking.comare investing hard on the technology , launching AI features like progress itineraries , trip planning , and veridical - time update for traveling .
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Airbnb ’s reported a total taxation of $ 2.27 billion for the first one-quarter , up 6 % from a class before . The troupe , however , forecast current - stern revenue slightly below analysts ’ anticipation and suggest that it was expecting change of location need to slow down as the global duty warfare hurts sentiment and warn discretional disbursal .
