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Atomicwork , a SaaS startup lead by Indian beginner , has lift $ 25 million in a refreshed investiture round backed by Khosla Ventures , as it plan to scale and deploy AI agents to simplify communication and service delivery between employee and their enterprises .
Amid grow digital adoption , enterprises fight to natively provide quick support and well-fixed entree to data for their employees . The IT serve direction securities industry offer dick to solve this trouble to some extent . However , deploying these solution command time and specialised resources . The outgrowth of AI has brought some succor . Yet , enabling a chatbot - like experience often need an incumbent initiative system behind the scenes . It could be ServiceNow , BMC Remedy , or Jira Service Management .
Atomicwork supervene upon the incumbent ’s presence with a modern AI - driven experience , enabling enterprises to extend automated overhaul work flow . Employees can apply these workflow to find oeuvre - related answers or access code table service from departments including HR , IT , or finance through integrations with apps such as Microsoft Teams , Slack , Intune , Okta , Notion , Salesforce , and GitHub , among others .
Vijay Rayapati , carbon monoxide gas - beginner and CEO , defines Atomicwork as a “ full - stack AI ServiceNow , ” targeting spheric companies with around $ 1 billion in taxation and at least 1,000 people .
“ The deviation [ between ServiceNow and Atomicwork ] is architectural , what was built 25 - 30 long time ago , versus how we build today , ” Rayapati enjoin in an sole interview .
Unlike deploy ServiceNow or any of its militant IT service direction platforms , which involves multi - year execution cycles , Atomicwork ’s platform could be implemented in no more than a couple of weeks , concord to him . The inauguration also provide a cosmopolitan agent to assist enterprises in setting up automated workflow .
found in 2022 by Rayapati , who previously founded the swarm direction platform Minjar , which was acquired by Nutanix in 2018 , along with Kiran Darisi and Parsuram Vijayasankar , both part of Freshworks ’ founding team , the startup initially started with an AI assistant to automate enterprise workflows .
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As the automation demand has grow and AI capableness have advanced , Atomicworkintroducedits agentic service management platform deep last twelvemonth , which brings linguistic context - aware AI agents that analyze multiple data sources to perform tasks across initiative apps , such as resetting their work email countersign , relay questions in a prospect sales call , or accessing their aim catalog on Figma using Microsoft Teams or Slack .
ServiceNow — and others in this domain of a function — also earmark enterprise to rise and deploy AI agentive role free-base on their requirement . Nonetheless , Rayapati state TechCrunch that the startup , with a futurist approach , has build its software for man and “ non - humanity ” ( read AI agent ) .
“ When man necessitate help within a business sector , they raise a ticket in ServiceNow , BMC , or Jira Service Management … we are fundamentally enabling an architecture where [ agent ] can in reality ping a content to get help — just like human employee , ” he assert .
Atomicwork utilizes existing LLM framework from OpenAI , Anthropic , Cohere , and Meta , along with its in - house small models , which it uses for intent sleuthing , routing , and one-armed bandit filing , to enable workflow automation .
As AI deployment convey the question of data surety and prophylactic , Rayapati said the startup addresses this by offering endeavour the option to own the encoding keys for their data or bring their own model endpoint into Atomicwork . He also express that the startup has signed agreement with swarm service providers AWS and Azure to restrict data retention and grooming and has multiple compliance certifications .
The all - fairness Series A round , co - led by Khosla Ventures and Z47 ( previously called Matrix Partners India ) , also interpret participation from Battery Ventures , Blume Ventures , and Peak XV Partners . It was followed by a $ 3.3 million round of golf involving over 40 CIOs , CTOs , and industry expert in September last year and aseed round of $ 11 millionin 2023 . So far , the inauguration has raised more than $ 38 million .
Currently , Atomicwork has eight customers , most of whom are in the U.S. , including Ammex Corporation , Zuora , and Pepper Money .
It contrive to utilize the new investment to pull in more customers by “ doubling down ” its AI R&D to bolster its weapons platform engineering , fortify its Cartesian product and technology , and invest in building more strategic partnership to enlarge integrations with companionship including Oracle and SAP .
Rayapati did not bring out the accurate evaluation but say it was close to 5x the total capital it raised in the newfangled round .
The startup has a squad of more than 60 people , including over 50 in India .
