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Surveys have become an entire part of many aspects of our aliveness , but most of them are wearisome , leading to ineffectual reaction and activity . Dinghan ShenandYuan Xue , two software engine driver work out in Silicon Valley , recognized an opportunity to leverage the breakthrough brought by large language models to make surveys more empathic and engaging .
Around six months ago , Shen and Xue , who had been friends since eminent school , startedTrove , a SaaS platform that lets users create colloquial surveys powered by GPT-4 and its own fine - tuned models . The thought has receive backing already . Zayd Enam and Tim Shi , atomic number 27 - founders of Shen ’s former employerCresta , an a16z - backedunicornempowering contact center agent with AI , invested an unrevealed amount in the startup ’s pre - seed funding .
Launched six weeks ago , Trove ’s first edition has amass over 1,000 users who are mostly little and medium - sized businesses from around the world . “ Dozens of ” them have sent study at least double since . Still free to expend , the program has attracted a wide ambit of users , including a London - based resort hotel , a K-12 schooltime in Boston and a travel means focused on Latin America .
put on colloquial AI to surveys seems to be low - hanging fruit in this epoch of ChatGPT fury . Enterprise - concenter survey whale Qualtricshas adopted AI across its line of customer and employee feedback products . SurveyMonkey , the go - to survey provider for SMBs , isusing AIto automatize the creative activity cognitive process .
“ We are 80 % SaaS and 20 % AI , ” Shen state TechCrunch in an interview . As such , he reckoned Trove offers plentiful value in addition to its features powered by OpenAI . “ We aim to do everything from survey origination , reply , analytics , ticket creation to CRM integration … It ’s an AI - generated feedback grummet . ”
CRM consolidation , specifically , would allow Trove to create highly customize surveys upon which the system can produce a ticket automatically and send a individualised follow - up electronic mail to thank the customer for giving feedback .
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“ Fundamentally , we ’re rethinking the experience management workflows from scratch in the context of the muscular magnanimous language model capabilities today , ” said the laminitis .
Qualtrics has $ 12B offering on the table to go individual
