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A screenshot of the email sent to partners by CrowdStrike after the July 19 incident.Image Credits:TechCrunch / supplied
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CrowdStrike , the cybersecurity firmthat crashed millions of information processing system with a botched updateall over the world last workweek , is offering its better half a $ 10 Uber eat endowment card as an apology , accord toseveralpeoplewhosaytheyreceivedthe gift card , as well as a source who also welcome one .
On Tuesday , a seed distinguish TechCrunch that they received an email from CrowdStrike offering them the natural endowment menu because the company recognise “ the additional workplace that the July 19 incident has caused . ”
“ And for that , we send our earnest thanks and excuse for the incommodiousness , ” the email understand , fit in to a screenshot shared by the source . Thesame emailwas also posted on ex by someone else . “ To express our gratitude , your next cup of coffee bean or former Nox snack is on us ! ”
The email was send off from a CrowdStrike email address in the name ofDaniel Bernard , the companionship ’s chief job military officer , according to a screenshot of the email seen by TechCrunch . harmonise toone poston X , in the United Kingdom the verifier was worth £ 7.75 , or roughly $ 10 at today ’s central rate .
On Wednesday , some of the people who station about the gift batting order enunciate that when they hold out to pay off the offer , they got an error substance suppose the verifier had been scrub . When TechCrunch check the voucher , the Uber Eats page bring home the bacon an computer alert message that enounce the gift circuit board “ has been canceled by the issuing political party and is no longer valid . ”
CrowdStrike spokesperson Kevin Benacci confirm to TechCrunch that the ship’s company broadcast the talent cards .
“ We did charge these to our teammates and partners who have been aid customers through this position . Uber flag it as fraud because of eminent custom charge per unit , ” Benacci read in an email .
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On Friday , CrowdStrike expel a faulty update that rendered around 8.5 million Windows devices unuseable , agree to Microsoft . The update caused the affected computing machine to be stuck at the notorious “ blue screenland of destruction , ” or BSOD , a promising blue error screen with a message that is read when Windows crash or can not load because of a decisive software unsuccessful person .
The outage caused delays at airport in Amsterdam , Berlin , Dubai , and London , andacross the United States . It also causedseveralhospitalsto halt surgical process , and paralyzed infinite job all over the world .
Since the outage begin on Friday , CrowdStrike hasregularly published updateson its efforts to figure out what do the mountain outage . In an update on Wednesday , the company said that because of a bug during the process to mark off that updates are quick to be released to client gimmick , the faulty computer code “ passed validation despite bear tough capacity data . ”
The company also published apologies from its CEO George Kurtz , as well as its primary security military officer Shawn Henry .
“ All of CrowdStrike understands the gravity and impact of the situation , ” Kurtzsaid in a messagepublished on the company ’s web site . “ Nothing is more authoritative to me than the trust and confidence that our customer and partners have put into CrowdStrike . As we resolve this incident , you have my commitment to provide full transparence on how this pass and steps we ’re taking to keep anything like this from happening again . ”
Henrywrote on Linkedinthat “ we failed you , and for that I ’m deeply grim . ”
“ I ’ve been in my professional living for almost 40 years , and my North Star has always been to ‘ protect good people from bad thing , ’ ” Henry write . “ The past two days have been the most thought-provoking 48 hour for me over 12 + years . The confidence we built in drip mold over the year was mislay in buckets within hours , and it was a intestine punch . ”
This tale was update to let in CrowdStrike ’s spokesperson instruction .
