Topics
Latest
AI
Amazon
Image Credits:Depop
Apps
Biotech & Health
Climate
Image Credits:Depop
Cloud Computing
mercantilism
Crypto
Enterprise
EVs
Fintech
Fundraising
Gadgets
Gaming
Government & Policy
Hardware
layoff
Media & Entertainment
Meta
Microsoft
Privacy
Robotics
Security
Social
Space
Startups
TikTok
fare
Venture
More from TechCrunch
Events
Startup Battlefield
StrictlyVC
newssheet
Podcasts
Videos
Partner Content
TechCrunch Brand Studio
Crunchboard
adjoin Us
Sellers on the Etsy - possess wearable resale appDepophave been facing stay payments . Over the last few month , more and more sellers have report that their payment dates were being check over and over , with little response from Depop ’s support team .
Depop , which Etsy bought for $ 1.6 billion in 2021 , is like Instagram for pawning off second - paw particular — vender post picture of clothes and accessories that they want to deal , which buyers can surf through hashtags and algorithmic recommendations . Buyers can make pass , and if the trafficker accepts , they will get paid — minus Depop ’s cut — two days after delivery .
A streetwear vender , whose shop is @fentoozler791 , tell TechCrunch that they had a requital of $ 200 for multiple packages pushed back by over a week . At first , the Depop app said that they would be paid on a Wednesday ; each day , the app pushed back the payout date by another day , and several attempts to contact Depop ’s support team knuckle under no resultant .
“ Depop did n’t reply with an genuine drop a line out response until I place another request threaten to not habituate their services anymore . It seemed like they did n’t care until they realized they ’d be recede my money from all the fees they ’ve charged me , ” @fentoozler791 assure TechCrunch . “ I ’m prosperous that my beggary and lengthy paragraph finally sway them , but I never grow a direct answer as to why this had occur . ”
Several other seller have reported similar outlet on ther / Depopsubreddit , X , Facebook and Instagram : Payout dates are repeatedly getting campaign back one day at a fourth dimension with no account .
“ I just sold an item last night and dropped it off at the station office today and I ’m concerned I will have to contact Depop again after it ’s delivered , ” say @fentoozler791 , who has been selling on Depop for over a year . “ After this I ’m not sure I ’ll trade any longer on Depop . ”
When TechCrunch first raised these vendor ’ payout yield to Depop last calendar week , a spokesperson said that the company ’s support squad has had a longer slate waiting line than usual , but they did not know why marketer were having bother getting pay . After further request for comment , Depop tell TechCrunch on Wednesday that it had uncovered an issue that caused these delay payments .
Join us at TechCrunch Sessions: AI
Exhibit at TechCrunch Sessions: AI
“ We ’re really sorry that some seller have been experiencing payout holdup over the last week . We describe an event in our automatise payouts organization that has now been fix , and all pending payment have been send out to affected seller , ” Depop said . “ These should be received within the next few day , depending on savings bank processing times . ”
Depop say that marketer who get hold of out to the documentation squad should have receive a response by today , and that the ship’s company will proactively apprise its mellow - volume vender .
to boot , Depop has sometimes been instituting an unannounced spare fee , billed as a “ buyers service fee . ”
When TechCrunch asked Depop about the fee , a representative suggested that this might be a test — but the test is being applied unequally across the app , meaning that some emptor have an extra few dollars to pay , while others do not . Depop ’s Zendesk account hada pageexplaining the fee , but it has since been made private .
The now - private assistance page stated that the redundant 5 % fee was to “ advance lineament , improve security , and optimise performance . ”
“ What the f — is our 10 % covering then , if you necessitate an extra 5 % from the buyers as well ? ” read YouTube creator Just Old Things in avideo . “ You could n’t speedrun gasconade up your caller any quicker than what Depop ’s presently endeavor to do . ”
Depop is n’t as popular as other resale sites like Poshmark , but some favor the smaller program because it takes a 10 % slash of sale , as counterbalance to Poshmark ’s 20%.Vintedis also growing in popularity in the U.K. , since Poshmark isno longer availablethere .
Despite its recent Peter Sellers ’ woes , data from Apptopia shows that Depop ’s daily alive user ( DAU ) counts have been increasing . Worldwide , mobile DAUs are up 30 % year over yr for this quarter . Depop told TechCrunch that it put on 5 million show user last yr , bringing its userbase up to 35 million .
“ We know that prompt payouts are all-important for our sellers , and we ’re making changes to our systems to ensure that we can process higher book of payouts quickly , as our community grows , ” Depop said .
Etsy is acquiring UK - based social marketing site Depop for $ 1.625B in a mostly cash deal
