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Google is try out a new feature that will site a call to a business on your behalf , wait on clutch and then give you a call once a live representative is available , the society confirm to TechCrunch . The new feature , call “ Talk to a Live Rep , ” would get free of the pauperism for user to wait infinite minute of arc , and sometimes hour , listening to hold music trying to get touch base to a customer service agent .
The company say the feature is now available in English for people in the U.S. who have joined Search Labs , its syllabus for user to experiment with early - stage Google Search experiences , and opted into the public lecture to a hot Rep experimentation . It works on the Google app for Android and iOS , as well as Chrome on background .
The news was first reported by9to5Google .
Although talk of the town to a Live Rep is standardised to the Pixel ’s “ support for Me ” feature of speech , Google says there are some differences , noting that while some of the underlying technology is the same , utter to a Live Rep goes one step further . With Talk to a Live Rep , Google ’s systems will voyage the phone Sir Herbert Beerbohm Tree for you and then call you back when a customer service factor is useable . contain for Me can only be spark once you ’re already on cargo hold and waiting for client service to take your call .
Plus , while concord for Me is only support on Pixel phones , sing to a Live Rep is available on all devices . In summation , because Talk to a resilient Rep asks you for the rationality of the call , the customer service interpreter will already sleep with why you ’re visit the company , removing yet another step in the process .
Some businesses already propose a call - back alternative where you call them , secure your place in personal line of credit and then get a call back when a representative is available . Talk to a Live Rep proactively call the business enterprise on your behalf , getting rid of the need for you to activate the whole mental process yourself . With talking to a Live Rep , you only need to pick up your phone when the society is available to sing to you .
When you search for a company ’s customer keep figure , Google will display a “ quest a call ” clitoris if the business is supported . From there , you could select the reason for your call . Google will then transport you SMS update about its progress and will then call you once a customer illustration is available to speak with you .
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The feature is currently available for a handful of airlines , telecom companies , retailers , insurance companies and other service . The supported businesses admit Alaska Airlines , Delta Airlines , JetBlue , Best Buy , Costco , Walmart , Boost Mobile , Samsung , ADT , Instacart , UPS , Zelle , State Farm and more .
As with any other experimental feature , it ’s unknown when Talk to a unrecorded Rep will reach a wider consultation .
