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Most intragroup glitch set workflow are wholly disconnected from the activity that triggered the bug , dwell mostly of write theme from users . Jam’sfounders wanted to change that by mechanically collecting a bunch of information related to the bug and deliver a complete package to engineering with the goal of fixing bugs much faster .
Today , the startup annunciate a $ 9 million Series A to help them to keep build on that idea .
So how does it work ? “ Jam is a internet browser extension that pluck into dev tools and all the underlying information underneath the app [ you ’re using ] . When anyone who has Jam install determine a bug , they just come home on the Jam extension , and it copies a inter-group communication to their clipboard to share with engineering , ” Dani Grant , Jam co - founder severalise TechCrunch .
The link include a 30 - second gear video instant action replay of what was happen in the moments prior to get the bug , so the engineer can see on the dot what happened . The link also includes console logs , mesh request timing information and even custom metadata like user ID , team ID or whatever is relevant to the companionship .
Grant say this is markedly different from a typical bug fixing report , which often lack context or particular , and is usually a human - yield report of what happened , which can often be bleary and unclear . That intend that the engineer , who collects the report card , has to do a peck of detective workplace to figure out what the trouble is , or if there even was an genuine trouble . Jam gird them with enough information to to the full understand the nature of the hemipterous insect and what they need to do to fix it .
Grant and her Colorado - beginner Mohd Irtefa both abbreviate their dentition at Cloudflare in product direction and they saw at first hand how hard it could be to communicate a microbe to the engineers . They saw an chance and launched the party in 2020 with the goal of pee-pee it simpler and more effective to report and fix hemipteran .
The two founders spend quite a bit of time taste to find out an refined solution to the job , and actually created seven iterations before the eighth one did the trick . In April of 2022 , they opened it up to the man . “ One of the things we did differently with the eighth adaptation is we did n’t let it out the doorway until it was so high timbre it was production ready . And really , I think it ’s part of the reason why this one did so much good , ” she said .
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The product is costless for individual substance abuser , but $ 10 per user calendar month for teams . There is also tradition pricing available for eminent - volume enterprise exploiter .
Grant reports they have 15 employee supporting around 75,000 substance abuser . She aspire to keep her squad skimpy . “ I really believe in these small thin senior teams . I call up they ’re mighty . I think they can do more than big team , ” she said . “ What I saw at Cloudflare is that when things were authoritative , they [ actually ] put fewer mass on it , not more . I hope that we can be like Instagram , a company with like 20 masses back up a million drug user . ”
Today ’s $ 8.9 million round of drinks was led by GGV Capital with involvement from Figma Ventures and some high - visibility manufacture saint . The company cover that partners Hans Tung and Glenn Solomon are leading GGV ’s investment , and that this is only the third metre these two partners have joined forces on an investment funds , with the other two being Airbnb and Slack . Jam ’s founders hope to follow in those step .
