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Uber and Lyft necessitate to do more to endure handicapped passengers , specially those who are blind or visually afflicted , according to protesters who gathered outside the fellowship ’ headquarters on October 15 .
Wiredspoke to protesterswho shared story about drivers passing them by or refusing to permit them bring their template dogs on a ride . They said drive - hailing companies should do more to educate drivers on accommodating passengers with optical impairments , and should exercise a “ zero - allowance ” policy for discriminatory drivers .
A Lyft representative said , “ We strain to provide an inclusive and accessible platform for riders , including those who swear on service fauna . ” They said the troupe is “ working directly with advocacy organizations in the community ” and also pointed to an upcoming “ serve fauna opt - in feature of speech ” that should establish by 2025 .
The ship’s company mentioned the feature earlier this calendar month ina profile of a new product manager , Shreya Shankar , who said this will allow riders to “ declare that they have a service brute ” ( they ’ll only need to do this once ) , so the number one wood will be send word before pickup truck .
“ That way there should n’t be any surprises — or confusion or frustration from getting ground , ” Shankar said .
