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Mortgage and loan behemoth Mr. Cooper enjoin a “ cybersecurity incident ” earlier this hebdomad was the cause of an on-going outage , bestow that the companionship is “ work to solve the issue . ”
The Texas - based company say in a statement on its web site that on October 31 , Mr. Cooper “ became the target of a cyber security incident and took immediate step to lock down our systems in society to keep your information safe . ”
Ina separate card , Mr. Cooper said it is “ actively investigating this case to determine if any data point has been compromised . ”
Mr. Cooper is a plate loan , mortgage refinancing and debt collection giant with more than 4.1 million customers , fit in to its website , which come along to be for the most part down at the time of writing .
The fellowship said in its command that customers “ will not incur any fee , penalty or negative recognition reportage . ”
Mr. Cooper ab initio described the incident as an “ outage ” in messages to client that TechCrunch has learn .
It ’s not clear when Mr. Cooper wait to bring its systems back to operation , or if the troupe has the technological ability to regulate what customer data , if any , was stolen .
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When reached by email , a representative representing Mr. Cooper via a third - party public relations firm commit a boilerplate assertion echo the companionship ’s public input and declined to answer our questions about the incident .
In afiling with federal regulatorson Thursday , Mr. Cooper say it does not foresee the cybersecurity incident having a material untoward effect on its business , operations or financial results .
Do you do work at Mr. Cooper and make love more about the cyberattack ? you may contact Zack Whittaker by email atzack.whittaker@techcrunch.com . You also can share files and documents with TechCrunch via ourSecureDrop .
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