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hacker stole the tender personal information of more than 14.6 million Mr. Cooper customers , the mortgage and loanword giant has confirmed .
Ina lodge with Maine ’s attorney general ’s office , Mr. Cooper said the hackers steal client names , addresses , date of giving birth and phone numbers , as well as customer Social Security routine and bank account numbers . Mr. Cooperpreviously saidthat customer banking selective information was stored by a third - company caller and trust to be unaffected .
Mr. Cooper said ina separate filing with federal regulatorson Friday that hackers obtained personal datum on “ substantially all of our current and former customers . ”
The issue of affected victims is importantly higher than the four million subsist customers that Mr. Cooper claims on its web site , probable because of the historical data that the company stores on mortgage bearer .
Mr. Cooper suppose in its data point breach presentment letter of the alphabet to affected victim that the stolen data admit personal information on those whose mortgage was antecedently evolve or serviced by the troupe whenit was known as Nationstar Mortgage , prior to its rebranding as Mr. Cooper . The companionship said affected client may admit those whose mortgages were service by a sister brand .
Mr. Cooper initially told customers on October 31 — the sidereal day of the breach — that its systems were offlinedue to an outage , which it after admitted wasrelated to a cybersecurity incident . Customers told TechCrunch that they were unable to get at their account or make mortgage payments .
The loanword and mortgage giant has not said what kind of cyberattack bump off its systems , and the company repeatedly declined to answer TechCrunch ’s question when reached for gossip or say if the company get any demands from the hacker .
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Mr. Cooper say in its regulative filing that the cyberattack will cost the party at least $ 25 million , up from an estimated $ 5 to 10 million , mostly due to paying for indistinguishability protective cover to its current and former customers for two years .
Do you work at Mr. Cooper and know more about the cyberattack ? you may contact Zack Whittaker by e-mail at zack.whittaker@techcrunch.com . You also can apportion files and documents with TechCrunch via ourSecureDrop .
As the SEC ’s new data rift disclosure rule take effect , here ’s what you need to cognize
