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Image Credits:Plain / Founders Simon Rohrbach and Matt Vagni
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interior customer support platforms are incite from platform like email ticketing systems and chat to channel like Slack , Microsoft Teams , and even Discord . But with Slack , for illustration , able-bodied to host hundreds of channel , the whole matter can become quite unwieldy .
Plain , out of the U.K. , thinks it has the result . Its API - first platform consolidates all these communication channels , allowing businesses to streamline their support .
“ It signify you could literally blab to your customer wherever they are , ” CEO Simon Rohrbach state TechCrunch over a call .
It can also do chat and netmail in the same path that a traditional Help Desk will , such as Zendesk or Intercom , but also baron Slack , Microsoft Teams , or Discord via one UI .
“ It ’s just really loyal to apply . People really get laid using it , and it has all the traditional backing functionality , metrics around SLAs , response sentence , and so on , ” said Rohrbach .
“ We see this swelled shift pass from support being really siloed , to defend work together with customer success and engineering and all the other teams really intimately . And we power that internal collaborationism as well , ” he added .
The startup has now raised $ 15 million in a Series A financial support round led by Battery Ventures , with continued participation from Index Ventures and Connect Ventures .
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The funding will be partly used to lay down its first U.S. office in San Francisco .
patent was founded by Rohrbach and Matt Vagni . The two previously work at Deliveroo from the early twenty-four hours , with Rohrbach leading Deliveroo ’s 40 - person content , research , and design squad , while Vagni worked on design systems and internal tooling .
client for Plain include company like Sanity , Laravel , Stytch , and Raycast .
In a statement , Neeraj Agrawal , a Battery Ventures ecumenical partner , say : “ B2B support is move into this Modern era of collaborationism and AI . ”
However , Plain is n’t the only histrion in the clientele of aggregating these customer funding channels . In the U.S. there is alsoThenaandPylon .
Last class , Pylonlanded$17 million in investment to ramp up a full - service B2B customer service political program , in a round led by Andreessen Horowitz with engagement from existing investor General Catalyst , Y Combinator , and other nameless angels . It now has more than 250 customers .
Meanwhile , Thena has raised over $ 7 million and included Lightspeed and First Round Capital as investors .
