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Remote desktop software provider AnyDesk confirmed late Friday that a cyberattack allowed hackers to gain admission to the company ’s output systems , order the company in lockdown for almost a week .

AnyDesk ’s software package is used by millions of IT master to apace and remotely connect to their clients ’ devices , often to avail with technological issues . Onits website , AnyDesk exact to have more than 170,000 customer , including Comcast , LG , Samsung and Thales .

The software is also a popular tool among threat actors and ransomware gangs , which have long used the software program for gaining and maintaining access to a victim ’s computer and datum . U.S. cybersecurity representation CISA said in January thathackers had compromise federal agencies using legitimate outback desktop software system , include AnyDesk .

AnyDesk said that as part of its incident response , the society had lift all security - tie in certificates , remediated or replaced systems where necessary and invalidated all passwords to AnyDesk ’s customer entanglement portal .

“ We will be overturn the late code signing credentials for our binary star shortly and have already set out replace it with a new one , ” the company contribute Friday .

AnyDesk said the incident is not related to ransomware but did not let out the specific nature of the cyberattack .

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AnyDesk voice Matthew Caldwell did not respond to an e-mail from TechCrunch . CrowdStrike , which is work with AnyDesk to remediate the cyberattack , decline to suffice TechCrunch ’s question when reached Monday .

AnyDesk did not reply to questions ask if any client data was accessed , though the party said in its program line that there is “ no grounds that any end - substance abuser organization have been affected . ”

“ We can confirm that the situation is under dominance and it is safe to use AnyDesk , ” AnyDesk said . “ Please insure that you are using the later version , with the new computer code signing credential . ”

AnyDesk has already faced literary criticism for its handling of the cyberattack so far . Asfirst reported by German blogger Günter Born , AnyDeskinitially claimedthe four Clarence Shepard Day Jr. of disruption starting January 29 , during which the caller close up user from the ability to lumber in , was “ care . ” Jake Williams , a veteran incident responder , accused AnyDesk ina post on Xof pulling a “ PR move ” by disclosing the cyberattack to customers just before the weekend .

Security researchers say hackers are selling access to AnyDesk accounts supposedly affect by the falling out on known cybercrime forums , but also note that the steal account details are likely sourced from previous malware infection affect password - stealing malware on a substance abuser ’s computer .

Do you have any more information about this incident ? you could contact Carly Page securely on Signal at +441536 853968 orby electronic mail . you could alsocontact TechCrunch via SecureDrop .