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Spotify has know an issue that ’s causing some of its pay Premium reader to run into ads when trying to bet euphony . Inan X post publishedon Thursday by Spotify ’s customer servicing account , the company said it ’s depend into the problem and link to its Community website where the issue has been documented by substance abuser over the past four hebdomad .
However , the company clarified to TechCrunch that the current issue has a different suit from the hemipterous insect that had been previously reported by users .
It said a lowly figure of users were affected by the problem and its teams have deployed a fix . ( The X chronicle has not yet post that the fix was released , as of the fourth dimension of writing , and is still responding to user complaints bysuggestingworkarounds , like sign out and back in . )
According touser report on Spotify ’s siteandelsewhereon the World Wide Web , Premium users who faced the issue became discomfited as they were pay for an ad - innocent experience , but were still push to hear ads . Suggested solutions , like logging out , have n’t worked , either , many order .
The issue had touch on mass across mobile , screen background , and web , the theme indicated .
Some of the substance abuser alsonotedthe proceeds was not on their side .
For instance , they made indisputable their payment information was up - to - appointment before file a ill on Spotify ’s site . Others had demanded a repayment since they were paying for an upgrade experience they did not receive .
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The take with the buggy Premium tier up follows news that Spotify will soon launch new subscription grade , include a “ superfan ” offer that will admit a deeper music and television catalog and other fan experiences . WMG is a partner in the young crusade .
Spotify competition YouTube this weeklaunched a Premium Lite subscription , tender advert - loose TV outside of euphony content . The more affordable $ 7.99 per calendar month subscription wo n’t include entree to YouTube Music or other feature like ground play and downloads .
Update : The companypostedto X at 1:46 pm ET on Thursday to say issues were “ all open . ”
