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Sprinklr , a U.S. firm declare oneself a customer experience direction platform to global brands , has pose off about 3 % of its workforce — around 116 people — to realine its customer operations squad , the company confirmed to TechCrunch in a statement . The young job cut come over a year after the companycut about 4 % of its headcountin February last yr .
The New York - headquartered company , which counts Microsoft , Samsung , P&G and over 60 % of the Fortune 100 companies globally as customers , started notifying affected employee in market place including the U.S. and India about its determination on Thursday , TechCrunch alone larn and confirmed with the party through an electronic mail .
“ Sprinklr made the strategical byplay decision to realine our headcount across our customer operations organization , ” a troupe representative said . “ While these conclusion are toilsome to make , they speculate the commitments we ’ve outlined to reconstitute our business to accelerate our go - to - market efficiencies and better serve customer . ”
The spokesperson confirmed that the Book of Job cuts did not involve C - level roles .
Sprinklr did not disclose the exact number of employees being laid off . grant to its recent10 - K filing(PDF ) , the company had 3,869 employee worldwide as of January 31 . Of the total work force , Sprinklr had 787 in the U.S. and 3,082 internationally ( with 2,276 employee in India ) .
“ The restructuring will be done in accord with local and country laws . This difficult , but necessary , activeness ensures we are array to our prioritized growth areas while sustain customer where they live and lock , ” the voice stated .
In March , Sprinklrreporteda 17 % year - on - class increase in its quarterly gross for Q4 to $ 194.2 million from $ 165.3 million a year ago . The company also garnered generally accepted accounting principles operating income of $ 18.5 million compared to an operating loss of $ 1.8 million a year ago .
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“ While we will continue to rent in prioritized areas to support our emergence , scale , and longsighted - condition succeeder , our first precedency is to stomach employee with the groovy care and respect , show admiration for their contributions to Sprinklr , and to assist them in their transition . We will then retain our focus on fortify our foundation , nurture institution and enhance our carrying into action to get value for our customers and shareholders , ” the voice say .
On Friday , Sprinklr wastrading at $ 12.10 per sharewith a grocery crown of $ 3.30 billion .
