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SuperOps , an Indian startup offering tools to help IT service providers and internal organization administrators at go-ahead , has raised $ 25 million in a Series C round that values it at $ 200 million stake - money , as it plans to duplicate down on AI .
For enterprise with remote team , IT teams often struggle to furnish real - clip support — whether it is onboarding new employees or troubleshooting a problem . That ’s what pull off service provider ( MSPs ) are usually employed to assist with , but sometimes even these third parties need aid . That is where SuperOps comes in .
The infinite is a crowded one , but SuperOps hopes to capture a plowshare of the market place by cater to small and medium - sized enterprise that do not have big IT budgets — think MSPs with about five to 50 technicians , annual revenue of $ 1 million to $ 20 million , and serve up clients with headcounts of 500 to 5,000 employees . It compete with companies like Atera and NinjaOne , and offers professional services automation ( PSA ) , a outback monitoring management ( RMM ) platform , internet monitoring , IT software documentation , and more .
“ Because we have an India reward , we are able to give them [ MSPs and IT teams ] the support even if they pay us $ 100 … Does n’t matter how much they ante up , we will help them , ” Colorado - laminitis and CEO Arvind Parthiban ( fancy above , get out ) state TechCrunch .
He added that SuperOps charge $ 1.5 per termination for tools that its rival , like NinjaOne , charge $ 4 per end point .
“ We are not the cheapest vendor , but we are also not the most luxury vendor in the market place . We are like OnePlus [ and not Apple ] ; we press in very well , ” he said .
Parthiban co - base SuperOps with Jayakumar Karumbasalam ( CPO and CTO ) in 2020 after drop over a decade at Freshworks and Zoho .
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Over the preceding yr , SuperOps said it has triple its client base to 1,300 across 104 countries . The U.S. , U.K. , Europe , and Australia are its top four markets .
The all - equity Series C round of drinks comes more than a yr after SuperOps raised a$12.4 million Series Band is being lead by March Capital , with participation from existing investors Addition and Z47 .
Last year , the inauguration launched a GPT - powered AI assistant called Monica that analyzes MSPs ’ datasets to provide personalized insights and automate routine workflow . It is now planning to upgrade the bot to bring a prediction and recommendation algorithmic rule that analyzes tickets file in the past to forebode issues and offer solutions in forward motion . The fresh feature article is look to be uncommitted in a twelvemonth .
The inauguration has also launched an endpoint direction tool for IT teams with few resources . The tool , also power by AI , provides intelligent alerting , automates maintenance activities such as patching and software updates , and prioritize incidents . It ’s direct at increasing the caller ’s front in the IT services market place , which makes sense since home IT teams already comprise 20 % of SuperOps ’ client floor .
With the unfermented cash , the startup plans to enter the midsized enterprise mart , amplify geographically to new regions , and flourish its footprint in the U.S. It plans to open an function in London by the remnant of the year and expand to Latin America as well as Spain , Portugal , and Germany .
SuperOps employs 200 people , of which 180 work in India and 10 in the U.S. It plan to charter more in the come months as it essay to increase revenue by 300 % this class , Parthiban say .
