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The most problem - free EV charging networks in the U.S. correctly now are the ones built by Tesla and Rivian , according to anew surveyfrom Consumer Reports .
The publishing surveyed 1,230 possessor on their EV charging experiences between March 2024 and February 2024 , and just 4 % of the respondents enjoin they experience problems at Tesla ’s Supercharger connection . Only 5 % said they experienced problems using Rivian ’s Adventure internet courser .
owner had the worst experience with Shell ’s Recharge electronic connection , having report a job 48 % of the metre . EVgo and Blink charger were similarly troublesome , with owner experiencing problems 43 % and 41 % of the clock time , respectively . Other well - get it on connection did n’t execute too well , either , with owners logging problems at Electrify America 35 % of the prison term and at ChargePoint chargers 24 % of the clip . Rivian and Tesla were the only electronic connection in unmarried dactyl .
EVs made up more than 8 % of vehicle sales in the U.S. last year , according to Cox Automotive , and while gross revenue growth has cooled , overall volume is still grow . the great unwashed are increasingly encompass electric vehicles , but it ’s clear from Consumer Reports ’ view that many of the charging networks meant to support that adoption are put away right smart behind . illustration for Shell , EVgo , Blink , Electrify America , and ChargePoint did n’t immediately react to requests for comment .
Consumer Reports say that the most common account problems across all networks had to do with making payments and with the charging place hardware itself — especially with the screens .
“ By call out wiped out screens , defrayment takings , and slow charge power , residential district members are crowdsourcing data that will harbour tear meshing accountable and amend drivers ’ experience with public charging , ” Consumer Reports ’ effort handler Drew Toher enounce in a statement .
Tesla has been building out its Supercharger connection for over a decade now , so it ’s not surprising that it has hammered out a peck of the event that still plague many of these other companies . And that ’s not bad tidings for non - Tesla EV owners or prospective buyers , since the fellowship has opened up the Supercharger web toessentially all other electric fomite .
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What is a spot surprising is that Rivian is apparently matching Tesla when it comes to reliability , at least base on these respondent ’ experience . That means it ’s off to a great start withits first 100 station . But it will be up to Rivian to wield that character as it essay to build the other 500 station ithas plan for North America .
